I am Marcello La Rosa, Professor of Information Systems with the Business Process Management Discipline of the Information Systems School, Science & Engineering Faculty, at the Queensland University of Technology (QUT) in Brisbane, Australia.
I have an engineering approach to information systems (IS) research, meaning that my research leads to the design, implementation and validation of IS artifacts such as models, methods and techniques, with a focus on technology. I strive to implement the results of my research via open-source software tools to maximize community outreach.
The area of application of my research is the management of business processes. Business Process Management (BPM) puts forward the idea of analyzing organizational performance through a "process lens", starting from the understanding that organizational performance is a function of process performance. My research interests span different BPM topics, with a focus on process consolidation, mining, configuration and automation. Given the multidisciplinary nature of BPM, in my research I borrow approaches and techniques from a number of fields beyond IS engineering, including IS management, enterprise architecture, conceptual modeling, software engineering, data mining, operations research and formal methods.
The results of my research have been published in major journals (e.g. IEEE TSE, IEEE TKDE, ACM TOSEM, ACM CSUR, IS, FAOC) and conferences (e.g. BPM, CAiSE, ER, FASE). My research is also showcased on BPMCenter, a collaborative virtual research center on BPM funded by QUT and the Eindhoven University of Technology (TU/e), which I co-manage, and on QUT ePrints, a public repository of scientific papers.
I have been serving as Acting Head of the BPM Discipline since 2016, and as the Academic Director for corporate engagements for my school since 2012. As Head of Discipline, I manage the research and teaching performance of a very cohesive multicultural group strongly focused on delivering BPM excellence both in teaching and research. In my capacity as Academic Director for corporate engagements, I manage the school's offering of professional training and consultancy services in Information Systems, with a focus on BPM (see BPMTraining).
I value open-source software development as a means to reach out to differen communities: academics, students and practitioners. For this reason, I lead the Apromore initiative - a strategic research collaboration between various universities, which received government and private funds for the development of an advanced business process analytics platform. This platform combines techniques for managing large process model collections with process mining techniques, with a specific focus on end users. I also manage the Process Configuration website, which collects research efforts on the management of variability in process-aware information systems. In the past, I contributed to the design and development of the YAWL environment for process automation, one of the most-mature community-based open-source BPM systems.
I have been teaching various aspects of the BPM field, from operational ones such as process modeling, analysis, improvement, automation and mining, through to managerial aspects of the discipline such as strategic alignment and governance, both to undergraduate and postgraduate students in my university and overseas. I have also trained hundreds of managers, analysts and solution architects in the area of BPM in Australia and overseas.
Together with Marlon Dumas, Jan Mendling and Hajo Reijers, I co-authored "Fundamentals of Business Process Management", the first comprehensive textbook on BPM, published by Springer in 2013. This book has influenced the curricum of over 175 universites and teaching institutions in the world, and has been used as the textbook of the MOOC (Massive Open Online Course) on "Fundamentals of Business Process Management", a free course which we launched in 2015, attracting over 7,400 participants in its first incarnation. This year we have expanded the course (now structured in three parts) and added a verified exam with certification pathways. Moreover, we have launched a "taster" MOOC on BPM, of introductory nature, called "BPM: An Introduction to Process Thinking" on the FutureLearn platform. This latter course attracted over 13,000 participants to date.